On receipt of your complaint, the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to raise the matter with our trade body. Speedy Roofing is a member of the National Federation of Roofing Contractors (NFRC), and complaints about a member’s conduct against NFRC’s Code of Practice can be raised directly with NFRC by completing their official complaint form.
NFRC will log your complaint and a regional manager will contact you to discuss the matter in more detail, with an acknowledgement of receipt sent within 48 hours (Monday to Friday, 9am to 5pm). NFRC may refer the matter to its Complaints Committee for consideration of breaches of its Regulations and Code of Practice. Please note this process considers member conduct – it is not a compensation or financial-award scheme, and NFRC cannot assist with work carried out more than four years ago. You can contact NFRC directly on 020 7638 7663, by email at helpdesk@nfrc.co.uk, or by post to 31 Worship Street, London, EC2A 2DY.